Category

Love What You Do
The problem is universal: How do you consistently meet the goal of providing “service with a smile?”
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What does it mean to put spirit in service? Service doesn’t occur from the outside in, it comes from the inside out.
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The movie The Grand Budapest Hotel tips its hat to the real-life nobility of luxury hotels at their very best, their concierges and service to others in general.
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I had a recent experience booking a reservation in a restaurant, 12 days in advance for a weeknight, that annoyed me so profoundly...
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This is the last in my series of "V" posts in July—Vegas, Valued, Vending, Vision and Vitamix. For those of you that follow my Facebook posts, you may...
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I recently spent a week at a retreat center on the big Island of Hawaii. I was with a group of women taking time out to commune with nature and honor all the amazing energy that particular Island holds. The Hawaiian myths, especially the ones about the Goddess Pele—the Hawaiian Goddess of the Volcano known...
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Every once in a while, I really enjoy indulging in a hamburger with all the fixings at a restaurant near my home. On the last visit, I was very impressed by the customer service skills of my waiter, Max, and the rest of the staff that were all between the ages of 17 and 25....
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When speaking in Miami last November, I was working with the Miami Convention and Visitors Bureau whose slogan is “Miami Begins With Me.” I love that slogan, not only because it was created by my favorite blogger, Bruce Turkel, but also because it says so much with so few words. It is also in complete...
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Over the holidays, I met a very interesting character named Donnie Tash. Donnie, a close friend of an old friend of mine, recently designed and developed an awesome website called The Psychic Library. The entertaining and informative site assists viewers in making sense of a wide range of metaphysical subjects we have heard of but...
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That old adage, “Do what you love and the money will follow,” really is good advice. The problem, of course, is knowing what it is that you love. In the late 70’s, when I was a young manager, I mistakenly hired my closest friend to be a part of the concierge team. While she is...
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