“I want you to know how much influence you and your incredible team has had on the defining of our service philosophy and the re-branding of the AmeriSuites brand to Hyatt Place and Hyatt Summerfield Suites. The training has made a huge difference in how we engage with our guests.”
Holly Stiel’s hospitality and customer service expertise is available in the following formats:
Vibrant Keynote Addresses
Customer Service Workshops & Hospitality Training
S.I.L.K Experience™ Consulting
Concierge Consulting
Coaching
Able to tailor her presentations and trainings to any size audience and any type of event or requirement, Holly’s hospitality training, concierge-level customer service training, keynotes and consulting can transform the way any company does business. Her entertaining delivery results in an experience everyone will rave about.
Although Holly’s background is in the hospitality industry – and she is perhaps best known for her hospitality trainings — her customer service approach is applicable to any industry. Her client list includes not only an impressive cross section of notable hospitality companies, but many of the top-tier businesses in corporate America including American Express, AVEDA, Bank of America, Coldwell Banker, Compaq Computer Corporation, Nordstrom, U.S. Air Force Academy, Visa, and Yosemite National Park as well as a number of international clients.
Holly provides an accessible framework for the valuable skills she teaches. After 17 years as a concierge, Holly’s customer service and hospitality credentials are exceptional. Her dynamic and interactive hospitality training style uses humorous anecdotes and actual examples from her real-world concierge experience to convey her message in practical terms.
If you are an event planner looking for a hospitality training, a customer service workshop, or a keynote speaker, rest assured that Holly Stiel will be an unqualified hit. The feedback you’ll get from attendees, managers and customers will be superlative. If you have any doubts, please read the testimonials from Holly’s clients. For more information, contact Holly at holly@thankyouverymuchinc.com or 415.302.8026.
To get a sense of Holly’s training style, please click here to view video clips of Holly “in action.”