The trick to staying ahead of the herd is to cross the good-enough threshold and imagine ways to go above and beyond it.Read More

How can you hone your powers of observation and insight and fine tune your communication skills—asking the right questions and actively listening—to make better judgment calls, based on the information at hand?Read More

Mistakes happen all the time. Are your employees empowered with best practices to handle a situation at any given moment, or are they bogged down with company policies that take them away from the fact that true service comes from the heart?Read More

I am delighted to share the talk I gave at TEDxNapaValley on Dec 2. Each speaker gave their unique perspective on the importance of connection.Read More