Because I am 71 and Bill is 75, I am thinking about our trip across the country on Highway 40 as “Route 76”. As parts of the Old Route 66 are now Highway 40, it seems not only names, but times are changing … and as a sign of the times, we start this...Read More

An NPR interview with Norman Lear recently inspired me with a piece of profound and simple wisdom.Read More

It is the little things all added together that create the one big thing that is the customer experience.Read More

I believe it’s important to look back on the past, learn from it and move forward to create something even better for the future. This is what constitutes legacy—a valuable concept, which I teach in many of my classes.Read More

"What is life?" Of course, a question of this magnitude invited a wide variety of answers.Read More

The trick to staying ahead of the herd is to cross the good-enough threshold and imagine ways to go above and beyond it.Read More

Thinking that it has to be exactly precise to be perfect stops us from experiencing the joy of the moment.Read More