My favorite TV show is CBS Sunday Morning because it showcases informative and ‘feel good’ stories. A few months ago, they did a piece on an unlikely place for a world-class museum, Crystal Bridges Museum of American Art in Bentonville, Arkansas. Created by Alice Walton (heir to the Walmart fortune) and designed by Moshe Safdie,...Read More

I have seen some fabulous hotel suites over the years. Many of them are stunning or outright outrageous, like the $42,000 a night Bridge Suite at The Atlantis, Dubai. Or the exquisite beyond compare Dolder Grand in Switzerland.  I don’t feel jaded, just experienced. Getting me to scream “Wow” was a surprise when I viewed...Read More

Lately I have been thinking about how being curious is a key to so many things in life—curiosity to travel, try new things, meet people, grow and continue to learn and be inspired. Without curiosity, life is simply same old same old. In my classes, I teach curiosity in combination with listening and questioning. I...Read More

Earlier this year, CBS News aired a feature debating the relevancy of thank-you notes in this “paperless and honorless” society–a subject I covered in my book:  The Art and Science of the Hotel Concierge.  An interview with John Kralik, Los Angeles attorney and author of 365 Thank Yous: The Year a Simple Act of Daily Gratitude...Read More

  Quite literally, the answer is “Yes!” Check out news story about a canine concierge at the Sheridan in Calgary, Canada, which aired on KABC TV Los Angeles. Let me know your thoughts!Read More