MakeSpace has not simply presented us with an answer to what to do with our stuff, it also encourages us to Make Space—no matter what we are currently providing—for more and yet more service.Read More

The co-existence of classical and modern architecture in London had me thinking about how modern technology can exist in harmony with good old-fashioned, personalized customer care.Read More

A few days ago I was visiting my old stomping grounds, The Grand Hyatt San Francisco. I knew it was the right time to catch my friend Joanna’s shift, so I was surprised to learn that she was spending it holding a sign in Union Square. It seems that the folks at The Grand Hyatt...Read More