Regardless of your industry, it’s a good idea to communicate your philosophies, values and practices to your customers, prospects and your employees.Read More

I recently received an e -mail from a colleague in India asking for some historical photos of concierges in the United States. While I was going through my files, I came across a sheet of paper that had the title, “Rules Of The Desk.” I wrote it when I was 28 years old and working...Read More

Having been a concierge for 17 years, I thought nothing would surprise me.  But I was wrong. I was recently forwarded an article on the Internet describing—even glorifying—the way a concierge at a five-star hotel arranged appointments with prostitutes for his guests. While concierges are well known for making the impossible possible and going to...Read More