Etiquette applies to business or one’s personal affairs. And it can range in meaning between a concrete set of guidelines to the spirit of common courtesy.Read More
How can you hone your powers of observation and insight and fine tune your communication skills—asking the right questions and actively listening—to make better judgment calls, based on the information at hand?Read More
There is an old adage that keeps reappearing in my life and work, “We teach what we need to learn.” I imagine it follows me like a shadow because what I teach involves personal development and life-long learning and the fact that I am so open to learning the lessons I teach. Most of the...Read More
Gratitude for the Moment My husband Bill, an extraordinary professional photographer (www.aptonphoto.com), asked me to help him title some of his photos for an upcoming exhibition. While it could have turned out to be just one more item on my to-do list, it became a magically memorable moment. Working collaboratively to name his photos was in...Read More
I recently received an e -mail from a colleague in India asking for some historical photos of concierges in the United States. While I was going through my files, I came across a sheet of paper that had the title, “Rules Of The Desk.” I wrote it when I was 28 years old and working...Read More
According to Shawn Achor, Harvard graduate and author of The Happiness Advantage, happiness does not result from success, but rather success flows from happiness. In fact, every aspect of our lives is enhanced by happiness, including finances, romance, health and relationships with friends and family. There’s actually scientific research to prove it. You might call...Read More
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