I got inspired to make July the month of V’s, so enjoy Vegas, Valued, Vending, Vision and Vitamix. In late April, the Pan-American Concierge Congress was held in Las Vegas. The Las Vegas Concierge were amazing hosts and made sure we saw as many of the treasures that Las Vegas has to offer in a...Read More
I just attended a lecture by my friend, Dr. Toni Galardi (www.lifequake.com). It was titled, “Abodanza—The Seven Secrets I Learned From My Italian Grandmother” and it is about how to handle whatever life throws at you. The first of Toni’s Grandmothers’ seven secrets states that we should try to make a personal connection with everyone...Read More
I just received a wonderful letter from a reader of my blog. It was very flattering and I totally appreciated the accolades. And I thought I’d share the following paragraph that really excited me. “Holly, I think you’ll be amused to learn that having to take a part-time job (thank to all the saints in...Read More
I have been thinking about the idea of recovery lately. Essentially, I’ve been wondering how one recovers from a mistake, although the more formal use of the word recovery, such as being IN recovery, has some application here as well. The prayer that is most commonly associated with recovery is called The Serenity Prayer and...Read More
What the heck is an “ity,” you might ask? A few weeks ago, I had no idea what it was either. My friend and colleague Nanci Sherman (www.nancisherman.com) and I made it up while collaborating on a book and a series of trainings. Combining our collective wisdom and personal philosophies, Nanci and I are developing...Read More
“It is OK to not know. It is just not OK to not find out.” For the last 20 years, I have taught students in my customer service training classes, “I don’t know is half a sentence.” It is a basic premise for a concierge, and many different businesses have adopted the idea, “It is...Read More
There is an old adage that keeps reappearing in my life and work, “We teach what we need to learn.” I imagine it follows me like a shadow because what I teach involves personal development and life-long learning and the fact that I am so open to learning the lessons I teach. Most of the...Read More
Many people have strong feelings about Wal-Mart stores. They range from “I will never walk in one” to “I love to shop there.” I don’t have strong feelings one-way or the other; I just wish I had bought stock in the company years ago. When Walton died in 1992, the family’s net worth approached $25...Read More
Lately I keep asking the question “What’s it all about?” I find the older I get the less I know. The conversations I am having with my girlfriends these days are usually about what does it all mean? It doesn’t seem that long ago that all we talked about were boys and whether or not...Read More
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