I have long been a proponent of establishing a “no policy zone” in order to manage challenging customer relations. I imagine a sign similar to the international no parking sign, a large circle with a capital P in the center with a line going through it, to signify don’t park here, don’t do it, don’t...Read More

I just visited the Eldridge Street Synagogue on New York City’s Lower East Side. It has been an active synagogue since 1886 and is well worth a visit. Under restoration for the better part of a generation, the building has been transformed into a breathtakingly beautiful place of worship as well as an educational center...Read More

Recently, a close friend that is going through a transition temporarily moved into my home. Lucky for me, Diana just so happens to be a professional chef. While watching her cook, I have learned many amazing techniques to quickly create delicious meals with simple ingredients. (A side note: Amazingly, I have lost 5 pounds since...Read More

Over the years, I have developed a number of techniques for managing conflict resolution and customer relations. One of the most valuable that I like to share in my trainings is letting go of being right for which I coined the phrase “Being Right Is The Booby Prize.” It is a time management tool that...Read More

For this post,  I’d thought I’d share some inspiration that came my way…. The Installation of Love on the Human Biocomputer Tech Support: Yes, how can I help you? Customer: Well, after much consideration, I have decided to install Love.  Can you guide me through the process? Tech Support: Yes. I can help you.  Are you ready to...Read More

I recently experienced a disappointment where one member of a Board of Directors wanted me to speak to their association and another did not.  The person that wanted me to speak is a close friend of mine, loves my work and sees tremendous value in it.  The other person might not have seen the value...Read More