Have you ever taken the time to look at the word Pet Peeve? What is a peeve anyway? Well, in this case, I have a pet peeve and it has to do with amenities left for guests in hotel rooms. I am always grateful for any and all forms of kind gestures and welcoming experiences...Read More

I am a sucker for acknowledgement, I simply love it. I adore watching awards shows like the Emmy’s, Golden Globes and the Oscars, just to watch the acceptance speeches and the acknowledgement of a job well done. (Ok, I admit, I like seeing the clothes too). There is nothing quite like being acknowledged by your...Read More

I recently had the pleasure of conducting a concierge training program at the world-class Auberge Resort, Palmetto Bluff, where I was impressed by the way the concierge added a more personal touch to a standard greeting. Whenever she would phone a guest, she would say, “ Hi, this is Pat, your concierge.” In all the...Read More