In the eyes of my friends and colleagues Cathy and Gary Hawk, Founders of Clarity International, this question holds a great deal of power.  You see, we are all telling ourselves stories about every experience we have, believing them, and then creating our reality accordingly. Let me give you a simple illustration from my own...Read More

In my last post, I explained the concept of mirrored neurons—that we are all wirelessly connected brain to brain. It’s almost as if your state of mind is contagious–a smile from you begets a smile from another, unbridled negativity begets more negativity around you, and so on. There is now scientific evidence that there really is this...Read More

This is the last of my series of four posts about happiness, inspired by Shawn Achor,  a Harvard graduate, author of The Happiness Advantage and founder of Good Think, Inc. His talk at the recent concierge congress in Boston continues to motivate me! He talked about two scientifically substantiated concepts that were completely new to...Read More

As I talk about in my books and customer service training programs, concierges—and all service providers—can experience stressful days. Going to work happy can act like a shield to ward off negative feelings and help you think clearly when faced with problem situations. Here’s more from Shawn Achor, author of The Happiness Advantage and founder of...Read More

According to Shawn Achor, Harvard graduate and author of The Happiness Advantage, happiness does not result from success, but rather success flows from happiness. In fact, every aspect of our lives is enhanced by happiness, including finances, romance, health and relationships with friends and family. There’s actually scientific research to prove it. You might call...Read More