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Category

Neon Signs of Service
25
Nov

5-Star Ice Cream?

November 25, 2015, ,
Whatever the nature of your business, it makes all the difference in the world to provide superior service by making the best choice for the customer.
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02
Apr

Humor Journals as a Service Strategy

April 2, 2015, ,
Journaling enhances our ability to be great observers, and it is only by paying attention that we excel at any service-oriented position.
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01
Oct

I Love What I Do

October 1, 2014, ,
I often use the word “inspiration” to describe my work, because it is key to internalizing the spirit of service.
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26
Oct

When Customers Complain: Pain or Gain?

October 26, 2013,
Complaints provide perfect opportunities to be of service and make a difference—both in the customer’s experience and the success of our companies.
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06
Sep

High Tech/Human Touch

September 6, 2013,
The concierge phenomenon has transcended the hotel lobby and made its way into all sorts of businesses and organizations, including banking.
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