In the world of hospitality,the best way I know to make guests happy is to connect with their emotional needs and cravings.Read More

What does it mean to put spirit in service? Service doesn’t occur from the outside in, it comes from the inside out.Read More

The Pachamama Alliance is committed to tackling the biggest problems of our times — environmental sustainability, social justice and spiritual fulfillment.Read More

Whether it's about steam trains or truffles, I always appreciate when someone is willing to go the extra mile and share their passion on the job.Read More

I love the concept of imbuing what might be considered a mundane service with a creative spirit that makes it a memorable and life-enhancing experience. It’s what great concierges have been doing for their guests for years.Read More

So many people just slog through work, so it is a true gift when we find something we are passionate about and can create a living as well as a life.Read More

What are you doing or could you be doing to stand out from the crowd? How are you applying creativity to your work?Read More

“Bloom where you’re planted.” I’ve always thought this was good advice, but when I really think about it, even the hardiest of plants can’t flourish if the environment isn’t right.Read More

I am dedicating November’s blog posts to the MGM Grand in Las Vegas, where I recently delivered a special inspirational talk.Read More

Loving and respecting yourself helps you to do your work in the world in the best possible way.Read More