A few weeks ago, a package arrived with a pair of super cool wooden sunglasses.Read More

Bar Mitzvah’s are my favorite life cycle event and ritual. I love that this ceremony represents hard work, an understanding of a 3300-year tradition and the accomplishment of a job well done.Read More

One of the most powerful ways people connect is through a shared experience.Read More

As a customer service expert and educator, I teach service providers to listen deeply, ask questions thoughtfully and observe closely to understand the human needs behind every interaction. Especially in the world of hospitality, this often requires an understanding of the other person’s differences, whether they are cultural, religious, gender-specific, individual, et al.Read More