Dancing through the day is a work philosophy that requires being aware of the rhythm in your work, going with the flow and creating it as a dance.Read More

How many companies would miss out on an employee with a spirit to serve this huge?Read More

If you try and do everything for yourself, you may miss out on the help and blessings that are available all around you.Read More

Infusing customer service with compassion adds depth and meaning—not only for the recipients of the services—but also for those providing them.Read More

Everyone who provides a service draws on their expertise, knowledge, connections and desire to help others to do the “heavy lifting” for others. They are all using their resources to do the “heavy lifting” and taking a burden off someone else's shoulders.Read More

The concierge phenomenon has transcended the hotel lobby and made its way into all sorts of businesses and organizations, including banking.Read More

Listening is a requisite for providing excellent customer service. The gift of truly listening enables us to take in, appreciate and summarize all the information, then ask any necessary questions to help ensure we fully understand.Read More

I am delighted to share the talk I gave at TEDxNapaValley on Dec 2. Each speaker gave their unique perspective on the importance of connection.Read More

Thinking that it has to be exactly precise to be perfect stops us from experiencing the joy of the moment.Read More

One of the most powerful ways people connect is through a shared experience.Read More