Doing my best is about being awake and aware in the moment. It's about paying attention and being fully engaged.Read More

What does it mean to put spirit in service? Service doesn’t occur from the outside in, it comes from the inside out.Read More

How well we recover from problems determines the customer’s experience. It is the old adage: "It is not what happens to you but how you respond to what happens that matters."Read More

The Pachamama Alliance is committed to tackling the biggest problems of our times — environmental sustainability, social justice and spiritual fulfillment.Read More

The movie The Grand Budapest Hotel tips its hat to the real-life nobility of luxury hotels at their very best, their concierges and service to others in general.Read More

Time is precious. Are your business’s policies and procedures respectful of your customer's time?Read More

Whether it's about steam trains or truffles, I always appreciate when someone is willing to go the extra mile and share their passion on the job.Read More

The hospitality industry should be hospitable—a term generally defined as “warm” and “generous.” This warmth and generosity should form the baseline of all hotels’ quality standards, let alone those of a luxury hotel.Read More

When we accept responsibility for our own attitudes and actions and own our contributions to troublesome situations, we not only take a big step forward toward finding solutions, but also set an example for others to follow.Read More

Etiquette applies to business or one’s personal affairs. And it can range in meaning between a concrete set of guidelines to the spirit of common courtesy.Read More