One inexpensive heart-felt communication is worth a million dollars of advertising.Read More

I was inspired to write about simplicity when I saw a sign in a grocery store that was not simple and not particularly warm and fuzzy, either.Read More

I've been thinking a lot about the differences between Airbnb and high-end hotels and decided it has a lot to do with the notion of home.Read More

An NPR interview with Norman Lear recently inspired me with a piece of profound and simple wisdom.Read More

The concept of proactive customer service, or anticipating customers' needs before they ask for assistance, has been around for decades.Read More

A few weeks ago, a package arrived with a pair of super cool wooden sunglasses.Read More

Just add the secret ingredient, love, and all will be well.Read More

I am pretty fascinated with the way phones are answered and voice mail messages asking people to leave a message are crafted.Read More

I have often wondered what inspires creative people to keep on creating even if some people don’t appreciate their offering or others never even see it.Read More

Anyone who reads my blogs knows that I am obsessed with signage. I believe superb signage shows thoughtfulness, attention to detail, respect, creativity and regard for specific touch points.Read More