At El Galeon Restaurant at The Central Market in Santiago, Chile, excellence in customer service is demonstrated in what some might call “a crabby way.”
The specialty of the restaurant is King crab, which can only be found in Alaska and Chile. It is beautiful to behold and served with a sense of pride and joy. The waiters smile for photos and make memories all day long. The best part is, they not only crack it tableside, they clean it and serve it ready to enjoy. True luxury means making things easy, pleasurable, accessible and memorable. It doesn’t have anything to do with the actual product. Instead, personalized service is about creating an emotional experience and can even come in the form of a hard shell cracked with aplomb.
