Our profession has received quite a bit of airtime lately! I was recently interviewed by Peter Greenberg, America’s most recognized front-line travel news journalist. Among other topics, we spoke about my new textbook, The Art and Science of the Hotel Concierge, the intimidation factor associated with concierges, as well as the perils of outsourcing. Let me know: Do you think guests are still intimidated by concierges? Do you have any stories to share about the perils of outsourcing?