In The Art And Science of The Hotel Concierge, Holly Stiel provides everything you want to know about excelling in this profession — and more. The new edition of this one-of-a-kind textbook, formerly entitled Ultimate Service, details every aspect of being a hotel concierge–from the most uniquely esoteric to the most intensely practical. Whether you’re considering it as a career, managing a concierge team, or personally serving guests, you’ll find the information and insights you’ll need to take on this challenging, but rewarding work. This valuable reference is enhanced with illustrative true stories, immediately implementable tips and occupational hazards.
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