Neon Signs of Service is Holly’s signature work and a must-have for anyone in the service industry. Holly has distilled her 30 years of service experience into 18 techniques. Each idea is presented in a vibrant and useful way so that in any customer interaction, Holly’s signs will guide you to the positive outcome. Holly has illustrated a map for you so that with this volume by your side you will never lose your way again—in each service opportunity, you choose your own path.
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