While my husband and I were in the midst of selling our house, I found myself a hotel guest at a Best Western Hotel in my own neighborhood in nearby Corte Madera, California. It was nice to settle into my room after experiencing the commotion of moving and the emptiness of our ex-house. I was momentarily disappointed, though, that the breakfast room was closed for remodeling. I certainly didn’t need any more disruption! Fortunately, they were personally delivering breakfast to their guests’ rooms, so I requested mine at 6:00 the next morning.
At 6:00 a.m. on the dot, there was a knock at the door, and my breakfast was delivered. A few seconds later, came another knock. The young man who had delivered my breakfast apologized for disturbing me, then asked if I had just presented a class on The Spirit in Service at Cavallo Point, a nearby resort. As a matter of fact, I had, and he let me know how much he had enjoyed it. I sat back with my breakfast, marveling at our “small world” and basking in his feedback.
I ordered breakfast for 6:00 the next morning, hoping I’d see the same young man. Sure enough, he brought my breakfast right on schedule. To my delight, he delivered much more than the meal. “I noticed you didn’t eat your muffin yesterday, so I brought extra fruit,” he said.
Wow. I not only enjoyed a customized breakfast, I was also the recipient of this young man’s personal attention and care. What a nice way to start the day! He had embodied The Spirit in Service, bringing a Ritz Carlton experience to the Best Western. Thank you, Jose Luis at the Corte Madera Best Western for making my experience extraordinary.