- Mobile: 415-302-8026


Holly Now! - Online Training
HollyNow! is online scenario-based hospitality training that can transform everyone on your staff into a skilled Customer Smile-Maker. It’s the Art of Hospitality made simple. And consistent. And a part of your business culture. The six streaming self-guided video modules are available 24/7.
Subscribe Now!

A to Z: How to Get the Best From Your Hotel Concierge
The Art and Science of the Hotel Concierge:
Connecting Guests to Experiences Around the World
Neon Signs of Service:
Getting to the Heart of the Matter in Customer Service
This is Holly’s signature work and a must-have for anyone in the service industry. Holly has distilled her 30 years of service experience into 18 techniques. Each idea is presented in a vibrant and useful way so that in any customer interaction, Holly’s signs will guide you to the positive outcome. Holly has illustrated a map for you so that with this volume by your side you will never lose your way again—in each service opportunity, you choose your own path.