Shucking and Jiving
Dancing through the day is a work philosophy that requires being aware of the rhythm in your work, going with the flow and creating it as a dance.
Yeah, But She has Pink Hair
How many companies would miss out on an employee with a spirit to serve this huge?
Ask for Help and You Just Might Get a Blessing
If you try and do everything for yourself, you may miss out on the help and blessings that are available all around you.
Why Not a Compassion Department?
Infusing customer service with compassion adds depth and meaning—not only for the recipients of the services—but also for those providing them.
Leave the Heavy Lifting to Me
Everyone who provides a service draws on their expertise, knowledge, connections and desire to help others to do the “heavy lifting” for others. They are all using their resources to do the “heavy lifting” and taking a burden off someone else’s shoulders.
High Tech/Human Touch
The concierge phenomenon has transcended the hotel lobby and made its way into all sorts of businesses and organizations, including banking.
Listening: The Gift of Generosity
Listening is a requisite for providing excellent customer service. The gift of truly listening enables us to take in, appreciate and summarize all the information, then ask any necessary questions to help ensure we fully understand.
Connection
I am delighted to share the talk I gave at TEDxNapaValley on Dec 2. Each speaker gave their unique perspective on the importance of connection.
You don’t have to be precise to be perfect
Thinking that it has to be exactly precise to be perfect stops us from experiencing the joy of the moment.
Together, the Show Goes On
One of the most powerful ways people connect is through a shared experience.