The Growth Spot Podcast
The Growth Spot Podcast If you’ve never heard Holly Stiel speak, you are truly missing out. I had the pleasure of speaking with her on “The Growth Spot” podcast about her career! This clip about following your gut gives me goosebumps. Only you know what is best for you! Don’t let the perception of what […]
Seniors Will Save Hospitality
The Why, the What and the How of Attracting this Key Demographic Many of my clients and friends in executive positions with top hospitality players tell me that catering to the senior market has never been high on their agendas. It was millennials that garnered all the attention because of their lifetime value. However, what […]
A Glitch On Route 76
Looks like Route 66 is coming to an end in more ways than one… Bill and I will continue on Route 76 AKA Highway 40 through Arkansas, and Tennessee before we land in North Carolina. Some of the relics and highlights of the decimated debris that is left of Route 66 are shown here. […]
Turn Right at Highway 40 and Keep Going Straight for Two Weeks
I have to admit Route 76 is so hip, so today, so NOW! Route 66 is so yesterdays news. A faded recollection of past glory. It really is a wonderful reminder not to hold on to the past. Here we are, just Standing on the corner in Winslow, Arizona Here are a few lyrics from […]
A New Phase Begins , As We Travel Along Route 76!
Because I am 71 and Bill is 75, I am thinking about our trip across the country on Highway 40 as “Route 76”. As parts of the Old Route 66 are now Highway 40, it seems not only names, but times are changing … and as a sign of the times, we start this […]
Bathroom Inspiration
It has been a while since I have been inspired to write a blog on customer service. Who could have imagined inspiration would hit at a Highway 5 roadside Mini Mart while making a pit stop on the way to Los Angeles?
The Broad Redefines the Museum Experience
I was completely wowed by the distinct, fresh and unconventional service of the staff at The Broad contemporary art museum.
The Power of Being Proactive
The concept of proactive customer service, or anticipating customers’ needs before they ask for assistance, has been around for decades.
Making Connections
The human needs that are at the foundation of customer loyalty.
Life Lessons Learned at the Opera
The key to a life well lived—pay attention, be open, appreciate, and for heavens sake, ENJOY IT!