The Importance of a Greeting
I am pretty fascinated with the way phones are answered and voice mail messages asking people to leave a message are crafted.
85 Shades of Service
Our customers are real, live, feeling human beings. The goal is to make a connection with them and to have a sincere desire to help.
Life Lessons Learned at the Opera
The key to a life well lived—pay attention, be open, appreciate, and for heavens sake, ENJOY IT!
I OE’d
Some practical tips for parents to share with their children in the event they are lost.
Yeah, But She has Pink Hair
How many companies would miss out on an employee with a spirit to serve this huge?
So Many Meanings, So Few Words
Brilliant taglines that reinforce what hospitality is all about.
Ask for Help and You Just Might Get a Blessing
If you try and do everything for yourself, you may miss out on the help and blessings that are available all around you.
What is Communication Anyway?
The need for better communication is the number one challenge that workshop participants want to address when I consult in organizations.