The Right Answer
I had an experience recently that was so absurd as to be worthy of the following question, “If you don’t know an answer, is it better to make something up?”
Just Add Love
Without genuine caring for those we serve and a love for what we do, we’re just going through the motions. The experience doesn’t really touch the customer or client and leaves us untouched as well.
KISS
It seems to be part of human nature to complicate things. On the other hand, there’s a growing desire to simplify our busy and complicated lives. Kindly take a moment to think about this simple question regarding your business: “What really matters?”
A Passion For Your Profession
So many people just slog through work, so it is a true gift when we find something we are passionate about and can create a living as well as a life.
The Customer Experience Is King
An inspiring TedX talk by Susan Salgado about the power of experience creation from a Broadway perspective.
To Be Outstanding
What are you doing or could you be doing to stand out from the crowd? How are you applying creativity to your work?
Listening: The Gift of Generosity
Listening is a requisite for providing excellent customer service. The gift of truly listening enables us to take in, appreciate and summarize all the information, then ask any necessary questions to help ensure we fully understand.
What is Your Legacy?
I believe it’s important to look back on the past, learn from it and move forward to create something even better for the future. This is what constitutes legacy—a valuable concept, which I teach in many of my classes.
Bloom Where You’re Planted
“Bloom where you’re planted.” I’ve always thought this was good advice, but when I really think about it, even the hardiest of plants can’t flourish if the environment isn’t right.
All’s Well That Ends Well
How can you be an oasis in your guests’, customers’ and clients’ lives? How can you create memories out of the most basic of transactions and experiences? What are some simple steps you can take to create an experience of luxury for your customers?