A Focus on Values
Bar Mitzvah’s are my favorite life cycle event and ritual. I love that this ceremony represents hard work, an understanding of a 3300-year tradition and the accomplishment of a job well done.
Skip to College
Training cannot by itself transform your organization. It’s a process that starts with standards and requires constant reinforcement and improvement.
Taking a Bite of The Big Apple
Although I have visited New York City at least 50 times, I never feel as if I have even taken a bite out of all there is to see and do.
Do we always do our best?
Doing my best is about being awake and aware in the moment. It’s about paying attention and being fully engaged.
The Best at Best Western
What does it mean to put spirit in service? Service doesn’t occur from the outside in, it comes from the inside out.
Service Recovery
How well we recover from problems determines the customer’s experience. It is the old adage: “It is not what happens to you but how you respond to what happens that matters.”
Pachamama Alliance: Learnings from Indigenous Peoples
The Pachamama Alliance is committed to tackling the biggest problems of our times — environmental sustainability, social justice and spiritual fulfillment.
Traveling vs. Taking a Vacation: On the Road in South Africa & Namibia
What’s on your bucket list? My recent travels through South Africa and Namibia were a dream come true.
Making Gustav Proud
Hotel concierges are the heartbeat of a hotel. They are dedicated to representing their properties with grace, while creating magical experiences for their guests.
Six Lessons from The Grand Budapest Hotel
The movie The Grand Budapest Hotel tips its hat to the real-life nobility of luxury hotels at their very best, their concierges and service to others in general.