How Smart Phones Make Us Dumb
Smart phones are wonderful tools that allow us to be in constant contact, but sometimes their owners can be distracting and downright rude.
Turning It Around
As John DiJulius says, “You can focus on the things you can’t control or you can focus on the experience.” You are at choice.
Why Not a Compassion Department?
Infusing customer service with compassion adds depth and meaning—not only for the recipients of the services—but also for those providing them.
Make Space: It’s All About Service
MakeSpace has not simply presented us with an answer to what to do with our stuff, it also encourages us to Make Space—no matter what we are currently providing—for more and yet more service.
Automated Thank You Machine
Automated thank you machine provides personalized gifts for bank’s loyal customers in stunning TD marketing campaign.
Personal Touch
“Make it personal and pay attention to the entire experience” is the mantra of the moment. Of course, there are a myriad of ways to put it into action.
Something Old, Something New
The co-existence of classical and modern architecture in London had me thinking about how modern technology can exist in harmony with good old-fashioned, personalized customer care.
The Zapper
Watch this video that The DiJulius Group created. It is hysterical! Short of a zapper, we need to create an environment of hospitality that includes training and reinforcement.
Travel – Just take it easy!
The best travel lesson I have ever learned is to know that you will never see all there is to see when visiting a place that is far from home.
I Love What I Do
I often use the word “inspiration” to describe my work, because it is key to internalizing the spirit of service.