Author: HollyStiel

Make The Moment

A memorable experience is truly made up of many moments strung together. It is not necessarily about one big thing but a combination of many things.

The Lessons in the Leaf Hats

As a speaker on customer service, I often use unusual props and fun exercises to make my workshops more entertaining and illustrate important points.

What’s On Your Mind?

Many of us don’t really KNOW for sure what we are doing, just that we have to keep doing it.

Ubuntu: No Man (or Woman) Is An Island

As a customer service expert and educator, I teach service providers to listen deeply, ask questions thoughtfully and observe closely to understand the human needs behind every interaction. Especially in the world of hospitality, this often requires an understanding of the other person’s differences, whether they are cultural, religious, gender-specific, individual, et al.

MGM Grand’s L’Atelier: Theater Where Art Meets Science

I love watching the synergy of art and science at its best and was absolutely captivated during my dining experience at the MGM Grand’s eminent restaurant, L’Atelier de Joël Robuchon at MGM Grand. With its open kitchen, the science underlying the preparation of the food is in plain sight.