Vegas Baby
I got inspired to make July the month of V’s, so enjoy Vegas, Valued, Vending, Vision and Vitamix. In late April, the Pan-American Concierge Congress was held in Las Vegas. The Las Vegas Concierge were amazing hosts and made sure we saw as many of the treasures that Las Vegas has to offer in a […]
Connections
I just attended a lecture by my friend, Dr. Toni Galardi (www.lifequake.com). It was titled, “Abodanza—The Seven Secrets I Learned From My Italian Grandmother” and it is about how to handle whatever life throws at you. The first of Toni’s Grandmothers’ seven secrets states that we should try to make a personal connection with everyone […]
Pet Peeves
My friend Nanci Sherman, www.cureforthecommonhotel.com, and I are playing with the idea of adopting pet peeves in order to transform people’s thinking about them. Here is my pet peeve of the moment. I hope someone is taking notes… What is up with all these high-tech hotel rooms? Maybe front desks should allow guests the option […]
Have Fun With It
I just received a wonderful letter from a reader of my blog. It was very flattering and I totally appreciated the accolades. And I thought I’d share the following paragraph that really excited me. “Holly, I think you’ll be amused to learn that having to take a part-time job (thank to all the saints in […]
When Outside-the-Box Thinking is Taken Literally
A few days ago I was visiting my old stomping grounds, The Grand Hyatt San Francisco. I knew it was the right time to catch my friend Joanna’s shift, so I was surprised to learn that she was spending it holding a sign in Union Square. It seems that the folks at The Grand Hyatt […]
Serenity in Recovery
I have been thinking about the idea of recovery lately. Essentially, I’ve been wondering how one recovers from a mistake, although the more formal use of the word recovery, such as being IN recovery, has some application here as well. The prayer that is most commonly associated with recovery is called The Serenity Prayer and […]
From Head to Toe…Always Have a Rainbow
What is it with all the black everyone wears these days? Is it Goth inspired or it is supposed to make you look thinner?. Maybe it’s just easy, because you never have to make a decision about what to wear. Whatever it is, it feels counter intuitive to me. Color is one of life’s joys […]
Get Your “ITY” On
What the heck is an “ity,” you might ask? A few weeks ago, I had no idea what it was either. My friend and colleague Nanci Sherman (www.nancisherman.com) and I made it up while collaborating on a book and a series of trainings. Combining our collective wisdom and personal philosophies, Nanci and I are developing […]
I Don’t Rightly Know
“It is OK to not know. It is just not OK to not find out.” For the last 20 years, I have taught students in my customer service training classes, “I don’t know is half a sentence.” It is a basic premise for a concierge, and many different businesses have adopted the idea, “It is […]
We Teach What We Need To Learn
There is an old adage that keeps reappearing in my life and work, “We teach what we need to learn.” I imagine it follows me like a shadow because what I teach involves personal development and life-long learning and the fact that I am so open to learning the lessons I teach. Most of the […]