Recently, my husband and I spent a week in Berlin, Germany. I was there to participate in an International Les Clefs d’Or Concierge Congress.Read More

I recently was privileged to be part of the annual conference/gathering of Airbnb hosts from around the world. They call it the Airbnb Open: A Festival of Hosting.Read More

I have often wondered what inspires creative people to keep on creating even if some people don’t appreciate their offering or others never even see it.Read More

The Inn at Newport Ranch is a breathtaking oceanfront experience that embodies luxury, comfort and gracious hospitality.Read More

To say that every problem usually has more than one way to look at it is of course an understatement. Since we all see through our own filters, most situations have more than two.Read More

The philosophy and behaviors that have been honed in the hospitality industry are applicable to any business that has a service component.Read More