Listening is a requisite for providing excellent customer service. The gift of truly listening enables us to take in, appreciate and summarize all the information, then ask any necessary questions to help ensure we fully understand.Read More

A memorable experience is truly made up of many moments strung together. It is not necessarily about one big thing but a combination of many things.Read More

I got inspired to make July the month of V’s, so enjoy Vegas, Valued, Vending, Vision and Vitamix. My friend Dr. Toni Galardi, the Lifequake Doctor (www.Lifequake.net), always says that B. F. Skinner had it right when he said human beings need intermittent reinforcement in order to successfully move forward. In other words, people need...Read More

I got inspired to make July the month of V’s, so enjoy Vegas, Valued, Vending, Vision and Vitamix. In late April, the Pan-American Concierge Congress was held in Las Vegas. The Las Vegas Concierge were amazing hosts and made sure we saw as many of the treasures that Las Vegas has to offer in a...Read More

I just received a wonderful letter from a reader of my blog. It was very flattering and I totally appreciated the accolades. And I thought I’d share the following paragraph that really excited me. “Holly, I think you’ll be amused to learn that having to take a part-time job (thank to all the saints in...Read More

I like to post blogs that are personal and thoughtful in nature as well as business oriented. This one is very personal. I share it to remind us to savor the moment and Carpe diem. Six years ago, I decided to stop dying my hair and to allow it to grow out naturally. I knew...Read More

Lately I keep asking the question “What’s it all about?” I find the older I get the less I know. The conversations I am having with my girlfriends these days are usually about what does it all mean? It doesn’t seem that long ago that all we talked about were boys and whether or not...Read More

Gratitude for the Moment My husband Bill, an extraordinary professional photographer (www.aptonphoto.com), asked me to help him title some of his photos for an upcoming exhibition. While it could have turned out to be just one more item on my to-do list, it became a magically memorable moment. Working collaboratively to name his photos was in...Read More

A reservation confirmation is such a mundane, necessary function that it is hard to think of it as an opportunity to make an emotional connection and yet it most definitely is just that. As I made arrangements for a speaking engagement in Arkansas, I received three reservation confirmations. The one from a chain hotel was...Read More

A few years ago, I attended a talk given by the very famous sister and brother team, Patricia and Robert Fripp. Patricia Fripp is a well-known professional speaker and Robert Fripp is a famous world-class guitar player and the former leader of the British rock band, King Crimson. One of the stories Robert shared touched...Read More