“You are more than just a consultant! The passion that you transmit is the engine that motivates people to change their minds. My colleagues were impressed with your style and your way of motivating people to offer their best when working with customers.”
In addition to offering workshops and training programs, keynotes, and train the trainer for concierge staff and managers, Holly Stiel is also a concierge consultant for the hospitality industry.
With over 30 years of experience in the world of the professional concierge, Holly Stiel has quite literally written the book on it—The Art and Science of the Hotel Concierge. Holly is masterful at developing and training concierge staffs in hotels. She has been instrumental in designing numerous concierge desks all over the world, including:
Sometimes a workshop, staff or manager training is the best approach for concierge development, but sometimes coaching and consulting is a better choice. As a concierge consultant, Holly’s services include on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.
For more information about Holly Stiel’s services as a hospitality industry concierge consultant, please call or e-mail Holly to discuss your consulting needs.
The word concierge has been appropriated by a large variety of businesses for various jobs and tasks. Utilizing the tools and techniques of the hotel concierge, Holly assists businesses with the development of a customized customer service experience in a wide variety of industries. Some of the businesses that have benefited from Holly’s customer service expertise include Coldwell Banker Concierge, Bellingham Hospital, the law firm of Pillsbury, Madison and Sutro, and Trump Airlines.
For more information, contact Holly at holly@thankyouverymuchinc.com or 415.302.8026.