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Month

May 2015
28
May

If You Can’t Handle the Answer, Don’t Ask the Question

May 28, 2015,
While hotel concierges are typically known for answering questions, there’s an art to asking them that gets to the very core of their guests’ true needs.
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15
May

Defining Hospitality

May 15, 2015, ,
The philosophy and behaviors that have been honed in the hospitality industry are applicable to any business that has a service component.
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