“Bloom where you’re planted.” I’ve always thought this was good advice, but when I really think about it, even the hardiest of plants can’t flourish if the environment isn’t right.Read More

How can you be an oasis in your guests’, customers’ and clients’ lives? How can you create memories out of the most basic of transactions and experiences? What are some simple steps you can take to create an experience of luxury for your customers?Read More

It always makes sense to do everything within your power to delight your customers, clients and guests. Shutting them down one day may ultimately result in the same thing happening to your business the next!Read More

I love using the analogy of the turtle in my presentations and workshops. What does a turtle have to do with providing over-the-top customer service? I like the idea of “sticking our necks out”—in other words, truly extending ourselves to help others.Read More