My favorite TV show is CBS Sunday Morning because it showcases informative and ‘feel good’ stories. A few months ago, they did a piece on an unlikely place for a world-class museum, Crystal Bridges Museum of American Art in Bentonville, Arkansas. Created by Alice Walton (heir to the Walmart fortune) and designed by Moshe Safdie,...Read More

A few years ago, I attended a talk given by the very famous sister and brother team, Patricia and Robert Fripp. Patricia Fripp is a well-known professional speaker and Robert Fripp is a famous world-class guitar player and the former leader of the British rock band, King Crimson. One of the stories Robert shared touched...Read More

That old adage, “Do what you love and the money will follow,” really is good advice. The problem, of course, is knowing what it is that you love. In the late 70’s, when I was a young manager, I mistakenly hired my closest friend to be a part of the concierge team. While she is...Read More

I really love it when love is expressed in unexpected places. Southwest Airlines was one of the first to introduce love into their business and helped raise the bar and set the expectation for excellence in customer service. I give them props for doing just that. I wish more companies would follow suit and recognize...Read More