Holly has taken her unique customer service philosophy and created an online scenario-based hospitality training experience. The 6 live-on-video seminars are available for streaming 24/7
Featuring the service wisdom that Holly developed during her career as a concierge, she provides an accessible framework to learn the valuable skill of quality service
Concierge Consulting Service includes on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.
Supervisors learn to develop the communication skills, management techniques and action plans to bolster the performance of their staff by encouraging employee development and accountability.
The vibrant keynotes teach participants to actually think like a concierge and adopt a true “How May I Be Of Service” attitude. Holly teaches that real service occurs from the inside out.
Stiel and Steadman Standout Service Solutions addresses the emotional components of navigating the various aspects of working with customers. Listen to Stiel and Steadman Podcasts here.
